"I have been working with Ilse for 3 years now and am always pleasantly surprised by her carefulness and professionalism." The carefulness is expressed by asking critical questions, by continuing to answer questions and things.
The professional competence is expressed because the customer (often with a disability) is central to everything Ilse does. If people around her do not put that focus, Ilse knows how to turn him in the right direction.
Ilse's inquisitiveness makes her seek out the edges of the familiar and tries to discover new ways. "